Refund policy

Return Timeframe
15 days 
 

Return Policy

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 3 days of receiving all items in the order and shipped back to us within 15 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.


PLEASE CONTACT US : 24@FLORENN.COM